Help Center

Frequently Asked Questions

Subscriber Benefits

Why should I sign up to your email list?

Refund Policy

Easy Refunds

Order Cancellations

Re-stocking Fee

Shipping and Handling

I have received only part of my order, where are the other items?

How long will it take for me to receive my order?

What are the delivery charges for orders from the our online shop?

Order Confirmation

Order Shipment

Why does it take so long for delivery?

What happens if my order is late?

The tracking number for my order stopped updating, what happened?

Shipping and Insurance

Payments and Security

Does your site have a secure connection? How am I able to tell if it is a safe connection?

If I save my payment information in your system will it be safe?

Is this site secure to use?

What type of payments do you accept?

Do you accept cash on delivery (COD)?

Viewing prices in different currencies

Why does the checkout price differ to the display price?

Why is my receipt higher then what I originally paid for, have I been overcharged?

Am I allowed to use more then 1 coupon code?


Where are you guys located?

Have any further questions? Want to say hello?

Important Notice

Please Read

Consumer Agreement

Frequently Asked Questions